Effective Date: January 14, 2024

Thank you for selecting Prokip, the leading accounting and inventory app tailored to optimize your business processes. We are dedicated to delivering an exceptional user experience, and we understand that there may be situations necessitating a refund. Please take a moment to review our detailed refund policy.

  1. Eligibility for Refund:

Refunds are applicable only for Prokip app subscriptions purchased directly from our official website (www.prokip.africa) or authorized platforms and agents.

Users are eligible for a refund within 30 days from the date of purchase.

 

  1. Valid Reasons for Refund:

Technical issues that significantly impede the app’s functionality.

Unresolved problems after seeking assistance from our dedicated support team.

Duplicate charges or billing errors.

 

  1. Ineligible for Refund:

Change of mind, preference, or no longer requiring the app’s services.

Failure to meet system requirements.

Purchases made through third-party platforms (please adhere to their respective refund policies).

 

  1. How to Request a Refund:

To initiate a refund, please contact our team at [email protected]

Include a detailed explanation of the issue encountered and any steps taken to resolve it.

Attach relevant screenshots or error messages to expedite the review process.

 

  1. Refund Process:

Upon receiving your refund request, our team will diligently review it within 5 business days.

Approved refunds will be processed using the original payment method.

A confirmation email will be sent to you once the refund is successfully processed.

 

  1. Cancellation of Subscription:

Users have the flexibility to cancel their subscription at any time.

Cancellation will take effect at the conclusion of the current billing cycle.

 

  1. Changes to Refund Policy:

Prokip reserves the right to update or modify this refund policy at any time.

Users will be promptly informed of any changes through email communication or notifications within the app.

 

  1. Contact Information:

For any inquiries or concerns regarding the refund policy, please contact our support team at [email protected]

By utilizing the Prokip app, you acknowledge and agree to comply with the terms outlined in this refund policy. We appreciate your trust in our product and remain committed to providing you with outstanding service.

Thank you for choosing Prokip!

Sincerely,

Prokip Team

Contact: [email protected]

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