This Agent Privacy Policy explains how Prokip Limited collects, uses, monitors, and protects personal data relating to its Business Relationship Managers (BRMs). This policy applies specifically to agents and supplements the full Agent Agreement.

1. Information We Collect About Agents

   We may collect:

   • Personal Information
     • Full name
     • Phone number
     • Email address
     • Residential address
     • Bank details (for commission payouts)
     • Identification documents (where required)
   • Performance & Operational Data
     • Sales activity
     • Leads entered into Agents' App
     • Invoice records
     • Meeting attendance records
     • Response time metrics
     • Client feedback
     • Communication logs within official company channels

2. Why We Collect Agent Data

   We process agent data to:

   • Administer commission payments
   • Monitor performance against KPIs
   • Ensure compliance with company policies
   • Investigate misconduct or fraud
   • Improve operational efficiency
   • Comply with legal and regulatory obligations

3. Monitoring & Oversight

   To maintain service quality and protect the company:

   • Agent activity on official systems may be monitored.
   • Performance metrics may be tracked.
   • Communication conducted through official platforms may be reviewed where necessary.
   • Monitoring is carried out solely for legitimate business, compliance, and security purposes.

4. Data Sharing

   Agent data may be shared:

   • With internal management teams
   • With finance teams for commission processing
   • With regulators or law enforcement where required by law

   Agent data is not sold.

5. Data Security

   We implement appropriate technical and organizational measures to protect agent data from:

   • Unauthorized access
   • Loss
   • Misuse
   • Alteration

   Agents are equally responsible for maintaining data security standards.

6. Data Retention

   Agent data is retained:

   • For the duration of engagement
   • For statutory compliance periods after termination
   • As necessary to resolve disputes or enforce agreements

7. Agent Rights

   Subject to applicable Nigerian data protection laws, agents may:

   • Request access to their personal data
   • Request correction of inaccurate data
   • Request deletion where legally permissible

   Requests must be submitted in writing to management.

8. Updates

   • Prokip may update this Agent Privacy Policy periodically. Material changes will be communicated through official channels.